FAQs

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

Product

IS NUDE BUTTER SAFE FOR ALL SKIN TYPES?

Yes Nude butter, is naturally compatible with the biology of the human skin. With its natural properties its easily compatible with any skin type, All the ingredients in Nude butter are natural and organic.

IS NUDE BUTTER ALLERGEN FREE?

Yes with the exception for people with severe nut allergy. Nude Butter is made from tree nuts.

Returns & Cancellations

RETURNS

Returns, Exchanges & Refunds:

Thank you for shopping at NudeButter.com. Once an order has shipped, we do not accept returns or exchanges.

Canceling An Order:

You may cancel an order before it ships from our facility if it has not been packed or staged for shipping.

Damaged Products:

Damaged products may be returned to NudeButter.com after contacting thereal.nudebutter@gmail.com . Please submit photo images of the damaged products, please state your reason for contacting in subject when sending a email to the support team.

I NEED TO CANCEL OR CHANGE MY ORDER, HOW DO I DO THIS?

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

Shipping & Others

HAS MY ORDER BEEN DISPATCHED YET?

Shipping method applies after order has shipped.

 

Orders are generally dispatched within 1-5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

I PUT THE WRONG ADDRESS FOR MY ORDER, CAN I CHANGE IT?

If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

MY ORDER IS STILL NOT HERE PLEASE HELP?

If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

Please note that delay in delivery process can be expected due to COVID-19. We are really sorry for the delay.

WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING THE ORDER?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?

When you receive your dispatched email you can contact us for an update on your tracking.

Payment Methods

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

We accept all major credit and debit cards through the Stripe. We also accept PayPal and amazon payments as well.